Refund & Cancellation Policy
Plans Change. Here's Exactly How It Works.
At Two Girls N Broom LLC, we value our customers' time and trust, just as we value the time and dedication of our cleaning professionals. Our goal is to provide exceptional cleaning services, flexible scheduling, transparent pricing, and complete customer satisfaction.
Please review our refund, cancellation, and rescheduling policies before booking your cleaning service.
Effective Date: October 12, 2026
Fixed hourly rates, not a flat price per cleaning. Your total depends on the time spent cleaning. All equipment and supplies are provided.
New customers: 25% off your first cleaning.
Book Your Cleaning Today →01
Cancellation Policy
We understand that life happens and plans can change! We kindly request at least 24 hours' notice if you need to cancel or reschedule your cleaning appointment.
- 24 hours or more notice: No cancellation fee.
- Less than 24 hours' notice: A $50 late-cancellation fee may apply.
- Same-day cancellations: A $50 cancellation fee may apply.
- No-shows or inability to access the property: A $50 service fee may apply.
- Cancellation fees will not exceed the scheduled service price.
We reserve the right to waive cancellation fees in cases of emergencies or circumstances beyond the customer's reasonable control.
02
Rescheduling Appointments
Need to change your cleaning date? No problem! We are happy to accommodate rescheduling requests whenever possible.
- Appointments rescheduled with at least 24 hours' notice will not incur a rescheduling fee.
- Requests made with less than 24 hours' notice may be subject to the late-cancellation policy.
- All rescheduled appointments are subject to availability.
03
Refund Policy
Because professional cleaning is a service performed rather than a physical product, refunds are handled according to the circumstances of each appointment.
Before Service Begins
- Eligible prepaid appointments canceled at least 24 hours in advance will receive a full refund.
- Late cancellations may result in the applicable cancellation fee being deducted from the refund.
- If Two Girls N Broom LLC cancels an appointment and you do not wish to reschedule, any prepaid amount for services not performed will be refunded.
After Service Is Completed
We take pride in the quality of our work and want every customer to be satisfied.
If you believe an area included in your agreed cleaning service was missed or not properly cleaned, please contact us within 48 hours of service completion.
We will review your concern and, when appropriate, arrange to return and address the affected areas at no additional charge.
Refunds or partial refunds may be provided when appropriate based on the circumstances, the services agreed upon, and the work completed.
04
Our Satisfaction Guarantee
Your Satisfaction Is Our Priority! At Two Girls N Broom LLC, we stand behind our cleaning services. If something isn't right, we want the opportunity to make it right!
To help us resolve concerns promptly:
- Contact us within 48 hours after your cleaning.
- Describe the areas of concern.
- Provide photographs when reasonably available.
- Allow us a reasonable opportunity to inspect or correct the issue.
Our satisfaction guarantee applies to cleaning tasks included in the agreed service and does not cover pre-existing damage, permanent stains, normal wear and tear, or services not included in the booking.
Nothing in this policy limits rights or remedies available under applicable law.
05
Access to the Property
Customers are responsible for ensuring our cleaning professionals can safely access the property at the scheduled appointment time.
If we are unable to enter because of locked doors, incorrect access instructions, missing keys, or other access issues, the appointment may be treated as a late cancellation.
We will make reasonable efforts to contact you before canceling the appointment.
06
Service Changes & Additional Requests
We understand that cleaning needs sometimes change.
If you need to add services or modify your appointment, please contact us as early as possible.
Additional cleaning requests may require extra time or an updated estimate.
Any additional charges will be discussed and approved before the additional work begins.
07
Recurring Cleaning Services
Customers receiving weekly, biweekly, or monthly cleaning services may cancel or reschedule individual appointments according to our standard 24-hour cancellation policy.
We do not require long-term cleaning contracts unless separately agreed upon in writing.
Changes to recurring schedules are subject to availability.
08
Move-In, Move-Out & Deep Cleaning Services
Deep cleaning and move-in/move-out cleaning appointments often require additional scheduling time and preparation.
We request at least 24 hours' notice for cancellations or rescheduling.
If the property condition differs significantly from the information provided during booking, we will discuss any necessary changes to the scope, timing, or price before proceeding.
09
Airbnb & Commercial Cleaning Services
We understand that Airbnb turnovers and commercial cleaning appointments often involve strict schedules.
Please notify us as soon as possible of any changes to guest check-in/check-out times, property access, or business operating schedules.
Our standard cancellation policy applies unless different terms have been agreed upon in writing.
10
Refund Processing
Approved refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days after a refund is processed for the funds to appear, depending on your payment provider or financial institution.
11
Contact Us
For cancellations, rescheduling, refund requests, or service concerns, please contact:
Two Girls N Broom LLC
Call or Text: 719-216-1143
Website: www.twogirlsnbroomllc.com
Service Area: Northern Colorado & Southern Wyoming
Professional Service. Fair Policies. Exceptional Results.
Hate Cleaning? We Love It!
We appreciate your understanding and cooperation in helping us provide reliable cleaning services to every customer.
Need to Change or Cancel?
Call or text us and we will take care of it — 24 hours' notice means no cancellation fee. Questions about a refund? Ask away.
Book Your Cleaning Today
New customers: 25% off your first cleaning.
Fixed hourly rates, not a flat price per cleaning. Your total depends on the time spent cleaning. All equipment and supplies are provided.