Clear Expectations, Start to Finish.

Services are available throughout Fort Collins, Loveland, surrounding Northern Colorado communities, and select areas of Southern Wyoming.

Service availability may vary by location, property condition, scheduling, and cleaning requirements.

Customers may request cleaning services through our website, online booking system, phone, or text message.

An appointment is confirmed only after Two Girls N Broom LLC accepts the booking and provides confirmation.

Customers agree to provide accurate contact information, property details, service requirements, and access instructions.

We reserve the right to decline or reschedule appointments when necessary due to scheduling limitations, unsafe conditions, or circumstances beyond our reasonable control.

Estimates are based on the information provided at the time of booking.

If additional work is needed because the property's condition or requested scope differs significantly from the original description, we will discuss any additional charges and obtain customer approval before performing the additional work.

Any advertised discounts or promotions are subject to their stated eligibility requirements and terms.

Payment is due upon completion of cleaning services unless otherwise agreed upon in writing or specified during booking.

We may accept payments through approved online payment processors or other payment methods communicated at the time of service.

Customers are responsible for paying the agreed service amount and any approved additional charges.

Any deposit or prepayment requirement will be disclosed before the booking is confirmed.

Invoices and payment confirmations may be provided electronically.

Cancellation fees will not exceed the scheduled service price.

Emergency circumstances may be reviewed individually.

For complete details, please review our Refund & Cancellation Policy.

Customers are not required to fully organize or tidy their property before service. However, excessive clutter may limit our ability to clean certain areas effectively.

If access is unavailable or conditions prevent safe cleaning, the appointment may be rescheduled or canceled under our cancellation policy.

Customer-requested cleaning products may be used when agreed upon in advance and when appropriate for safe, effective cleaning.

We reserve the right to decline the use of products or methods we reasonably consider unsafe.

Permanent stains, corrosion, discoloration, excessive wear, and pre-existing damage may not be removable through standard cleaning methods.

We will communicate significant limitations when reasonably identifiable.

We take care to treat every customer's property with respect.

If damage occurs during cleaning, customers should notify Two Girls N Broom LLC as soon as reasonably possible and provide a description and supporting photographs when available.

We will investigate reported concerns fairly and promptly.

Two Girls N Broom LLC is not responsible for pre-existing damage, ordinary wear and tear, or deterioration unrelated to our services.

Responsibility for damage caused by our negligence or other legally actionable conduct will be determined according to applicable law.

Nothing in these terms excludes liability that cannot legally be limited or waived.

We stand behind the quality of our cleaning services.

If an area included in your agreed cleaning service was missed or not properly cleaned, please contact us within 48 hours of service completion whenever reasonably possible.

We will review your concern and, where appropriate, arrange to address the affected area at no additional charge.

Our satisfaction guarantee applies to the cleaning tasks included in the agreed service.

Refunds, partial refunds, or corrective services will be considered based on the circumstances and applicable law.

The 48-hour reporting period does not eliminate any non-waivable legal rights.

Weekly, biweekly, and monthly cleaning appointments are available based on scheduling availability.

Recurring customers may request changes to their cleaning frequency or schedule.

No long-term service contract is required unless separately agreed upon in writing.

Individual appointments remain subject to our standard cancellation and rescheduling policy.

Pricing may be adjusted if the cleaning frequency, property condition, or service requirements change. Any adjustments will be communicated before the affected appointment.

Airbnb and vacation rental customers are responsible for providing accurate guest checkout and check-in times, property access instructions, and turnover requirements.

Additional services such as laundry, linen replacement, restocking supplies, or special property preparation must be included in the agreed scope of work.

Although we make reasonable efforts to complete services within scheduled timeframes, delays may occur due to property conditions, access problems, unexpected cleaning requirements, or circumstances beyond our control.

We do not guarantee specific guest reviews, rental income, or platform ratings.

Commercial cleaning arrangements may include customized service schedules, cleaning checklists, and property-specific requirements.

Commercial customers are responsible for communicating relevant facility access procedures, security requirements, and workplace hazards.

Any separately signed commercial service agreement will control if it conflicts with these general Terms of Service.

We may document the condition of areas being cleaned for quality assurance, service verification, or resolution of customer concerns.

Photographs containing personal information or identifiable customer property will be handled with reasonable care.

We will obtain appropriate permission before using identifiable customer property photographs for public advertising or promotional purposes.

Customers may request that nonessential photographs not be taken or used.

Customers agree to use our website and online booking services for lawful purposes and provide accurate information.

Personal information collected through our website is handled according to our Privacy Policy.

Promotional text messages are sent only in accordance with applicable consent requirements. Marketing consent is not required to purchase cleaning services.

Occasionally, circumstances beyond our reasonable control may affect scheduled cleaning services.

These may include severe weather, road closures, emergencies, power outages, illness, or other unexpected events.

When possible, we will notify affected customers promptly and offer reasonable rescheduling options.

If we cancel a prepaid service and the customer does not wish to reschedule, payment for services not performed will be refunded.

Two Girls N Broom LLC may update these Terms of Service as business operations, services, or legal requirements change.

Updated terms will be posted on our website with a revised effective date.

Changes will not retroactively alter previously confirmed service agreements without an appropriate legal basis or customer agreement.

These Terms of Service are governed by applicable laws of the State of Colorado, except where mandatory laws of another jurisdiction apply.

Customers retain all rights and protections provided by applicable consumer protection laws.

Two Girls N Broom LLC

Phone / Text: 719-216-1143

Email: booking@twogirlsnbroomllc.com

Website: www.twogirlsnbroomllc.com

Service Areas: Fort Collins, Loveland, Northern Colorado & Southern Wyoming